Error Code

Error codes and solutions

Code	Msg	details	Remark
10000	Success	Request successfully
224062	Parameter error	Incorrect parameters
224063	Authentication failed	Authentication failed	"msg": "merchant status is Disabled" "msg": "Entity not found" "msg": "secret mismatch"
224065	Signature failed	Signature failed
224066	Service error, please try again	Internal service error
224019	Merchant is restricted	Merchant account is restricted to use
224072	Invalid token	Invalid token and it is not supported
224073	Repeated order ID	Merchant's order ID repeated
224012	Merchant not exist	Merchant account does not exist
224076	Requested IP is not on the whitelist	Requested IP is not on the whitelist
224077	Need upload Public Key	Public Key is not uploaded
224013	Frequent request	Attempt to request frequently
224078	The order valid period too max	The order valid period too max
224079	Currency precision error in decimal terms	Fiat currency amounts need to be accurate to 2 decimal places; cryptocurrency amounts must be accurate to 8 decimal places
224080	Amount must be greater than 0	Amount must be greater than 0	Notes: Parameter parsing failed. Please check if the parameter contains special characters.
224081	timestamp format error	timestamp format error
224082	Withdrawal failure	Withdrawal failure
224083	Users do not exist	Users do not exist
100803	The withdrawal amount cannot be less than zero	The withdrawal amount cannot be less than zero
10038	Lack of assets	Lack of assets
100802	The withdrawal fee is too low	The withdrawal fee is too low
10088	The withdrawal address is not activated and cannot be used	The withdrawal address is not activated and cannot be used
100105	No memo parameter	Pass a memo
10089	Could not transfer assets to your own account	Could not transfer assets to your own account
10063	This chain stops withdrawing operation	This chain stops withdrawing operation
10008	Wrong amount	Wrong amount
10081	The withdrawal amount is less than minimum	The withdrawal amount is less than minimum	The withdrawal amount to third-party wallet addresses cannot be less than the minimum specified due to transaction limitations on the main chain.
10082	The maximum value of the present amount exceeds the maximum value	The maximum value of the present amount exceeds the maximum value
224059	The build payment address failed, please try again	The build payment address failed, please try again
224069	The required parameters are missing	The header of http are missing	The header of http are missing
224093	No invoice parameter	Pass a valid invoice
224096	Amount parameter parsing error	Check the format of the amount, string should only include numbers and decimals
10080	Could not pay the invoice	Pass another invoice or try again later
100902	Payment could not pass the route	Can't route payment
10057	Repeated invoice	This error is usually due to consecutive submissions of the same invoice
224100	Under maintenance, currently not available for withdrawal and deposit
224101	Pre-delisted token, only available for withdrawal
224102	Delisted token
224103	Passed coin_id instead of token_id for on-chain withdrawal
224105	Passed unsupported denominated currency	Click to check the supported denominated currency list
224106	"denominated_currency" parameter is required	The required parameter " denominated_currency " is missed
224107	"produce_price" parameter is required	The required parameter " produce_price " is missed	Notes: Parameter parsing failed. Please check if the parameter contains special characters.
224109	Order does not exist
224087	Format error of withdrawal address
224110	Invoice does not exist
224041	Expired order
224111	This token does not support memo